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JP Carroll Roofing

Updated 2026-08-20 · 7,524 reviewed · 200 listed · Scored from 1,396 Google reviews · How we rank ›

4.8(1396) 86 composite score See reviews on Google ✓ Google-verified
Roof Replacement

Google-verified1,396 Google reviewssince 1987

JP Carroll Roofing
Service
Roof Replacement
Reviews
1396

What recent reviews say

Most customers experience a well-orchestrated installation from initial inspection through same-day completion, with project managers like Alex, Mike, Anthony, and Dan earning consistent praise for coordination and detail. Named technicians and crews handle installations professionally, and cleanup is often thorough enough that reviewers notice the difference. However, some customers report difficulty reaching the company by phone, an exhausting quote questionnaire, missing communication about schedules, and lack of clarity on itemized billing.

A small number faced unresolved issues: debris lingering in landscaping, missing final walkthroughs, and payment confusion. The company's 4.8 rating across 1,396 reviews reflects strong execution on roof replacement itself, though operational friction around communication and transparency occasionally undermines the experience.

Praised for
  • responsive project managers and crew
  • thorough cleanup after job
  • timely arrival and one-day completion
  • attentive customer communication
  • quality installation work
Watch-outs
  • poor communication and hard to reach
  • complex quote process
  • lack of final walkthrough
  • debris left behind
  • billing opacity and perceived overcharging
punctualskilled-workmanshipcleans-up-after-jobresponsive-communicationpoor-communicationmissed-deadlines
Best for: Homeowners seeking one-day roof replacement with professional project management and coordinated crews.
Think twice if: Buyers who value detailed billing breakdowns and straightforward quote processes may find the screening questionnaire and lack of itemization frustrating.

Strengths

  • named project managers oversee coordination
  • same-day completion standard
  • post-job crew cleanup
  • multi-state service reach

Worth knowing

  • Project managers named include Alex, Mike, Anthony, Dan, and Ryan
  • Installation crews coordinate same-day completion
  • Crew members text arrival updates and share photos of completed work
  • Post-job cleanup noted by multiple reviewers as thorough
  • Company states GAF Master Elite and President's Club certifications
  • Operates since 1987, serves five New England states
  • Quote process described as lengthy (15-16 questions)

What reviews say by service

Roof Replacement
Same-day installation standard; quality praised, but some customers report missed final walkthroughs and lingering debris.
roof-repair
Crew responsiveness and photo documentation praised in repair follow-ups.

How it compares

  • Rated 4.8 against a 4.69 average across the 172 roof replacement businesses listed here.
  • Has more Google reviews than 100% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 87
Review volume 100
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Rating breakdown

5
1297
4
32
3
16
2
11
1
40

Common questions

How long does a roof replacement take?
Most jobs are completed in one day, according to reviewers.
Will I get photos of the completed work?
Yes, project managers send photos of the job and provide updates throughout the day.
Can I get an itemized bill?
One reviewer requested a breakdown and reported difficulty obtaining it; you should clarify billing details before signing a contract.
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Last updated 2026-08-20