Hartford Metro Roofing Contractor Guide

Government & regulatory

• Connecticut Department of Consumer Protection (DCP) - Home Improvement Contractor Registration

  Registers Home Improvement Contractors, New Home Construction Contractors, and Home Improvement Salespersons in Connecticut, including roofers, and lets consumers check a contractor's registration status or file a complaint.

  Visit website → Phone: (860) 713-6100 (main); Consumer Complaint Center (860) 713-6300, toll-free (800) 842-2649 450 Columbus Blvd., Suite 901, Hartford, CT 06103-1840

• Connecticut eLicense (License Lookup)

  State-run online lookup tool for verifying whether a home improvement contractor or salesperson is currently registered or licensed in Connecticut.

  Visit website →

Industry & professional associations

• National Roofing Contractors Association (NRCA)

  National trade association for the roofing industry, founded in 1886, representing contractors and manufacturers and offering consumer education plus a directory of member roofing contractors.

  Visit website →

• Home Builders & Remodelers Association of Connecticut (HBRA of CT)

  Statewide nonprofit trade association, established in 1960, with roughly 900 member firms in residential construction and remodeling, including roofing trades, and can point consumers to member contractors.

  Visit website → Phone: (860) 500-7796

Consumer protection

• Connecticut Office of the Attorney General - Consumer Protection Section

  Fields consumer complaints about deceptive or unfair business practices under the Connecticut Unfair Trade Practices Act (CUTPA) and offers informal mediation between homeowners and contractors.

  Visit website → Phone: (860) 808-5420 (Consumer Assistance Unit) 165 Capitol Avenue, Hartford, CT 06106

• BBB serving Connecticut (Better Business Bureau)

  Regional nonprofit offering business reviews, accreditation standards, and dispute-resolution help for homeowners evaluating or in conflict with a roofing contractor.

  Visit website → 29 Berlin Road, Cromwell, CT 06416

• Federal Trade Commission (FTC) - Consumer Advice on Home Improvement Scams

  Federal agency that publishes guidance on recognizing and avoiding home-repair and roofing contractor scams, and takes fraud reports nationally through ReportFraud.ftc.gov.

  Visit website →

Legal help

This is general information, not legal advice. Speak to a qualified professional about your specific situation.

• Connecticut Judicial Branch - Small Claims Court (Hartford)

  Part of the state court system where a homeowner can sue a roofing contractor for damages up to the small claims monetary limit without hiring an attorney.

  Visit website → Phone: toll-free 1-866-383-5927; Hartford area (860) 756-7800 80 Washington Street, Hartford, CT 06106

• Statewide Legal Services of Connecticut

  Nonprofit legal aid group offering free legal advice, information, and referrals by phone to low-income Connecticut residents, including help with consumer and contractor disputes.

  Visit website → Phone: toll-free (800) 453-3320; local/Hartford area (860) 344-0380

Financial assistance

This is general information, not financial advice. Confirm eligibility and terms directly with each program.

• Connecticut Home Improvement Guaranty Fund (administered by DCP)

  State fund that can reimburse homeowners up to $25,000 who have an unpaid court judgment against a registered home improvement contractor for poor or incomplete work.

  Visit website → 450 Columbus Blvd., Suite 901, Hartford, CT 06103

• U.S. Department of Housing and Urban Development (HUD) - Title I Property Improvement Loan Insurance Program

  Federal program under which HUD insures private lenders against loss on loans made to homeowners for repairs and alterations, including roof replacement, up to set loan limits.

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