Masterbuild Construction

Updated 2026-08-20 · 7,524 reviewed · 200 listed · Scored from 9 Google reviews · How we rank ›

3.7(9) 57 low data composite score See reviews on Google ✓ Google-verified

Roof Replacement

Google-verified9 Google reviewsover 23 years of experience

Service: Roof Replacement
Reviews: 9

What recent reviews say

Five-star reviews praise finished work quality, but two one-star accounts detail incomplete jobs, broken refund promises, and no follow-up. State records show no license evidence. Review evidence is limited to 6 texts.

Based on limited recent reviews, so treat this as low-confidence.

Praised for

work quality praised when completed
crew described as professional and likeable

Watch-outs

refund never received
poor communication after job
work not completed as promised
license and insurance claims appear unverified

skilled-workmanshippoor-communicationmissed-deadlines

Think twice if: License and insurance claims could not be verified through state records. Refund disputes and poor communication reported.

Strengths

crew described as professional and friendly
finished work praised for quality

Worth knowing

Business website lists address that one reviewer found undeliverable
State Secretary of State found no license record
One reviewer reported being pressured into work after crew began demolition
Refund promised in 10-14 days never issued
No receipt or invoice provided in one job

What reviews say by service

roof-repair: Crew work praised for quality by satisfied customers, but two accounts report incomplete jobs and broken follow-up promises

How it compares

Rated 3.7 against a 4.69 average across the 172 roof replacement businesses listed here.
Has more Google reviews than 45% of the businesses in this directory.

How we scored this

Ranking Method

Star rating 62

Review volume 43

Review recency 39

Review sentiment 45

Profile completeness 100

Verification 30

Rating breakdown

Contact

Phone: +1860-215-2483
Website: http://www.masterbuildus.com/
Address: 433 John Downey Dr, New Britain, CT 06051
Open in Google Maps

Last verified 2026-08-20

Opening hours

Monday: 00:00-24:00
Tuesday: 00:00-24:00
Wednesday: 00:00-24:00
Thursday: 00:00-24:00
Friday: 00:00-24:00
Saturday: 00:00-24:00
Sunday: Closed

As listed on Google.

From their website

Services listed

FoundationsShingle RoofsChimneysMasonryGutter InstallationWaterproofingChimney RepairRoof Repair

Credentials claimed:Fully licensed and insured

Operating:over 23 years of experience

As published by the business on its own website; not independently verified.

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BlueTeam

No rating yet✓ Google-verified

Review evidence is limited. The business's website lists roof replacement among a broad range of damage restoration and construction services, though it does not specify Hartford-area availability or customer feedback on roofing work.

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BNF Construction LLC

5.0(211)✓ Google-verified

Work gets done on schedule with crews arriving on time and finishing within the promised window. Owners and staff handle insurance claims actively, answer questions readily, and leave sites clean. One recent complainant reported being ghosted after requesting a quote, and another noted poor communication, but 99% of the 211 reviews are five-star.

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