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A1 Home Improvement

Updated 2026-08-20 · 7,524 reviewed · 200 listed · Scored from 685 Google reviews · How we rank ›

4.9(685) 90 composite score See reviews on Google ✓ Google-verified Publishes prices
Roof Replacement

Google-verified685 Google reviewsover 30 years, over 16 years

A1 Home Improvement
Service
Roof Replacement
Reviews
685

What recent reviews say

Most jobs run smoothly with named project managers (Markeese Thompson, Michal) keeping owners informed at each step and crews finishing clean in a single day. One siding install exposed asbestos-containing debris across the property, and the owner's follow-up emails about cleanup went unanswered, raising a significant red flag despite otherwise strong execution across dozens of recent projects.

The business states it has over 30 years' experience and is an Owens Corning Platinum Preferred Contractor. Staff appear to handle insurance claims and coordinate with carriers. Roof replacements, storm damage work, and siding jobs dominate the reviews, with pricing for leak repairs ranging from $150 to $1,500.

Praised for
  • responsive project managers
  • professional crew work
  • communicates throughout the job
  • clean and organized
  • fast completion
Watch-outs
  • poor follow-up on serious safety concern
  • communication breakdown on asbestos debris
punctualskilled-workmanshipresponsive-communicationcleans-up-after-joblicensed-insured
Best for: Homeowners seeking one-day roof replacements with named project manager oversight and insurance claim support.
Think twice if: Siding work involving asbestos or hazardous materials; one owner reported unanswered safety concerns after installation.

Strengths

  • named project managers with high accountability
  • single-day turnarounds on many jobs
  • handles insurance coordination
  • Owens Corning Platinum Preferred status

Worth knowing

  • Project managers Markeese Thompson and Michal named repeatedly for communication and oversight
  • Owens Corning Platinum Preferred Contractor status claimed on website
  • Staff names in follow-up support roles: Melissa, Danielle, Jaymes, Joey C, George
  • One siding job exposed asbestos debris; owner's cleanup emails went unresponded as of review date

What reviews say by service

Roof Replacement
Crews complete replacements in one day, project managers track progress and communicate clearly throughout.
roof-repair
Leak repairs available; pricing published as $150 to $1,500 depending on scope.

How it compares

  • Rated 4.9 against a 4.69 average across the 172 roof replacement businesses listed here.
  • Has more Google reviews than 99% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 93
Review volume 100
Review recency 100
Review sentiment 70
Profile completeness 100
Verification 30

Rating breakdown

5
666
4
5
3
1
2
2
1
11

Common questions

How long does a typical roof replacement take?
Many recent jobs completed in a single day, with named project managers overseeing crew work on-site.
Do they handle insurance claims?
Yes; reviews mention staff coordinating with insurers and negotiating on behalf of homeowners during storm or hail damage work.
What areas do they serve?
Berlin, Old Saybrook, Rocky Hill, Litchfield, Hartford, New Haven, Fairfield, and Middlesex counties, according to their website.
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Most customers experience fast, polished installations and attentive follow-up. Sales reps like Scott, Chris, Peter, and Nicholas are praised for knowledge and kindness; crews finish on time and leave homes clean. However, two recent reviews flag a major siding job that ran six weeks late, arrived with scratched panels, poorly installed lighting, a nailed-shut window, and siding that began falling off months later. One customer felt pressured and demeaned during a sales visit. The unevenness in execution and accountability stands out against the company's otherwise strong record.

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Customers consistently praise the responsiveness and professionalism of the team, especially Denise, who handles project coordination with personal attention. Work quality has earned strong recommendations across roof replacement jobs in the Berlin area.

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Last updated 2026-08-20