Hartford Metro Roofing Contractor Guide
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Artisan Building and Remodeling LLC

Updated 2026-08-20 · 7,524 reviewed · 200 listed · Scored from 468 Google reviews · How we rank ›

4.7(468) 84 composite score See reviews on Google ✓ Google-verified
Roof Replacement

Google-verified468 Google reviewssince 2017

Artisan Building and Remodeling LLC
Service
Roof Replacement
Reviews
468

What recent reviews say

Most jobs finish in one day with spotless cleanup and attentive crews. Brandon, DJ, Chris, and other project managers are named repeatedly for responsiveness and knowledge. Insurance claims are typically handled soup-to-nuts. One recent job fell apart: a ridge vent was dropped from a roof without telling the homeowner until day-of, sales and field teams didn't coordinate, and customer service spent three minutes on-site then went silent. Materials are marked up sharply ($125/sheet plywood vs $40 retail); contracts lack line-item breakdowns. Office staff, especially Brittany and Adele, earn praise for kindness and follow-through, but leadership (Tim, Ryan, project manager) received complaints of dismissiveness.

Praised for
  • speedy single-day installations
  • clean job site and debris removal
  • responsive project managers and teams
  • insurance-claim handling
  • transparent quoting and clear communication
Watch-outs
  • communication breakdown on design changes
  • materials markups on labor invoice
  • sales and service decisions not communicated to field teams
  • inconsistent final invoicing
  • poor escalation and follow-up
punctualcleans-up-after-jobresponsive-communicationinsurance-claim-helpskilled-workmanshipfair-pricing
Best for: homeowners seeking fast roof replacement with clean-up included and insurance support
Think twice if: get a detailed line-item cost breakdown before signing; confirm all design changes in writing before installation day

Strengths

  • jobs complete in single day
  • detailed cleanup standard
  • named project managers handle communication
  • insurance claims managed end-to-end

Worth knowing

  • Project managers named include Brandon, DJ, Chris, Andrew, and Liam
  • Ridge-vent job omitted from installation without customer notice; customer requested price reduction but was denied
  • Plywood charged at $125/sheet (customer noted retail cost ~$40)
  • Job-site cleanup consistently praised; nails and debris removal noted
  • One customer received invoice without permit fee disclosed; updated invoice sent only after payment
  • Insurance claims handled by Andrew (trim/claims) and Brandon; inspections attended through approval
  • GAF Master Elite Contractor, Owens Corning certified, NRCA member, HIC- 0651418
  • Operating since 2017 per website claim

What reviews say by service

Roof Replacement
most jobs finish in a single day with clean yard; project managers (Brandon, DJ, Chris) praised for knowledge and responsiveness; one recent job saw ridge vent installed without customer consent or notice
roof-repair
repairs from other roofers' mistakes completed successfully

How it compares

  • Rated 4.7 against a 4.69 average across the 172 roof replacement businesses listed here.
  • Has more Google reviews than 98% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 80
Review volume 100
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Rating breakdown

5
422
4
12
3
3
2
9
1
22

Common questions

How long does a roof replacement take?
Most jobs are completed in a single day, typically 7 a.m. to 8:30 p.m. or shorter depending on scope.
Do they help with insurance claims?
Yes. Andrew or Brandon handle communication with insurance, attend inspections, and manage the claim through approval.
How clean is the job site after?
Spotless cleanup is standard. Reviewers report no debris, nails, or garbage left in yards or gardens.
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Last updated 2026-08-20