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Chad Passaro and his crew consistently deliver full roof replacements in a single day while managing insurance paperwork, permits, and meticulous cleanup. Customers praise fair pricing, Chad's responsiveness before and after the job, and crews that treat properties with care-carrying pets away from debris, protecting landscaping, and removing every nail.
Epic Exteriors earns consistent five-star reviews for quick roof replacements, reliable crew performance, and strong insurance claim support. Named staff like Kyle, Tyler, and Casey routinely stay in touch, handle scheduling around customer needs, and finish jobs in a day or two with thorough cleanup. One recent three-star review broke the pattern: a worker accidentally created ceiling damage during installation, and while the company eventually fixed it properly, the repair took multiple attempts and required customer persistence. Post-contract communication also faltered when a sales rep texted assumptions about competitor choices before the customer could respond. The company's strength lies in execution and crew coordination. Project managers stay on-site, catch debris with magnets after completion, and manage insurance paperwork. Weakness emerged in handling accident follow-up and sales pressure afterward, suggesting quality control remains strong but customer service recovery needs work when things go wrong.
City Roofing earns consistent five-star reviews for owner Matt's direct involvement and honest approach. He inspects jobs himself, calls back the same day, and opts for repairs when replacements aren't needed, charging fairly and leaving sites spotless. Crews arrive on time and finish efficiently, often completing work ahead of schedule.
Last updated 2026-08-20