Google-verified16 Google reviews
Across 16 reviews, Alan Soucy is deeply polarized. Five reviewers (all older reviews) praise fast roof installation, competitive pricing, and responsive service. But 10 reviewers describe months-long delays, no-shows despite confirmed appointments, shoddy work, and the owner ghosting after collecting payment. Quality complaints range from mismatched texture to incomplete framing. Multiple reviewers report legal action or BBB complaints. The business delivers when it commits but frequently does not commit at all.
Based on limited recent reviews, so treat this as low-confidence.
Most work is completed quickly and at reasonable rates, with crews who clean up after themselves and stay in touch. One roof replacement resulted in ongoing leaks and concrete damage, with the contractor dismissing responsibility.
All eight reviews award five stars. Customers consistently praise the team for honest communication, on-time delivery, and clean job sites. Named crew members Gavin and Caleb stand out for responsiveness and thoroughness, while the office staff handle billing smoothly. Reviewers highlight exceptional workmanship on roof and window jobs alike.
Evidence is thin: one satisfied long-time customer praised the work quality, but a one-star review offers no detail. The 3.7 rating reflects this split, and older reviews limit confidence in current operations.
Last updated 2026-08-20