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Graves Brothers Home Improvement

Updated 2026-08-20 · 7,524 reviewed · 200 listed · Scored from 23 Google reviews · How we rank ›

4.5(23) 70 low data composite score See reviews on Google ✓ Google-verified
Roof Replacement

Google-verified23 Google reviewssince 1977

Graves Brothers Home Improvement
Service
Roof Replacement
Reviews
23

What recent reviews say

Early five-star reviews praised Tyler, James, and Royce for knowledge and professionalism during consultations. Recent one-star complaints detail overpricing ($34k siding quote undercut by half elsewhere), failed inspections on windows and siding, unresponsiveness during projects, and refusal to fix defects.

Based on limited recent reviews, so treat this as low-confidence.

Recent shift: Sentiment sharply negative in recent reviews (1-4 weeks and 2 years ago) versus uniformly positive 3 years ago; pattern suggests service quality or business practices deteriorated significantly.

Praised for
  • knowledgeable staff
  • professional demeanor
  • informative consultations
  • no hard-sell pressure
Watch-outs
  • aggressive pricing
  • poor job quality
  • communication breakdowns
  • unresponsiveness
  • bait-and-switch tactics
responsive-communicationpoor-communicationshoddy-workmanshipoverpricedmissed-deadlines
Best for: customers seeking estimates on complex roof or material options from experienced staff.
Think twice if: you want a small repair job; multiple reviews report price-gouging, poor installation quality, and unresponsiveness once work begins.

Strengths

  • knowledgeable consultations
  • range of roofing material options
  • multi-state service area

Worth knowing

  • Staff members Tyler, James, and Royce noted for consultations in earlier reviews
  • Recent project failed town inspector approval for window and wrap installation
  • One customer reported $34k siding quote later undercut by half by competitors
  • Complaints cite weeks of no-shows without communication

What reviews say by service

Roof Replacement
One reviewer reported bait-and-switch pressure to upgrade small leak to full roof replacement.

How it compares

  • Rated 4.5 against a 4.69 average across the 172 roof replacement businesses listed here.
  • Has more Google reviews than 63% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 73
Review volume 60
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
20
4
0
3
0
2
0
1
3

Common questions

Do they serve my area?
Their website lists service areas in NY and PA including Rochester, Buffalo, Syracuse, and Scranton. Contact them to confirm West Hartford availability for your specific job.
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RRCA earns strong marks for staff responsiveness and insurance navigation, particularly through coordinators like Jessica C., Colin, and Sam who shepherd jobs from quote through completion. The crew often cleans up meticulously, completes replacements in one or two days, and staff advocate hard for claim coverage. However, a minority of jobs surface real concerns: post-roof leaks, abandoned contracts with held insurance checks, loose nails left in yards, and poor communication to close insurance files. Most five-star reviews name specific team members, suggesting the company's best work hinges on which coordinators and crew handle the job. Dissatisfied customers report leaks weeks after install, lack of follow-up on insurance paperwork, and installation oversights that needed correction. Quality consistency appears uneven across jobs.

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Last updated 2026-08-20